Lessons learned from the Big Guys

What do the super brands have in common? What did they do differently, which set them apart from the rest of the small businesses around the corner? What do you need that will transform your…READ MORE

Six new rules for effective customer service

“Your customers are responsible for your company’s reason for existing” —–Marilyn Suttle—-   To rise and shine for a modern company means to fashion out joyful customers. Ever wondered what makes a “joyful customer” real?…READ MORE